Reward good service
Just as you would report a bad service rep, reward an exceptionally good one by asking to speak to his or her manager. While you may not reap personal benefits from such behavior, you’ll bask all day in the warm fuzzy you get from telling someone’s boss what a good job his or her employee is doing.

Walk Away
If you find yourself becoming annoyed or frustrated with the employee, put a halt to the conversation and request to speak with a supervisor. If you can’t get through to a supervisor, end the call. Chances are good that when you call back, you will reach a different employee.

Always keep in mind that it is the customer service rep’s job to be nice to you. If he or she fails to meet that obligation and the company doesn’t respond, it is your privilege to switch your business to a company who cares enough to treat you as the valued customer you are.

As for handling rude customer service reps, don’t. Be polite and professional, even if the rep isn’t. Try to stay focused on the problem, and not the person who is supposed to be solving it. Above all, remember these two homilies: “You’ll catch more flies with honey than vinegar” and “Don’t cut off your nose to spite your face.” If you really need the problem solved, would it not behoove you to take the most expeditious route? If that route entails sucking it up and getting over it, then you now have your map.